Patient FAQ

Patient FAQ

When should I arrive?
What should I bring?
What should I wear?
What if I am unable to make my appointment?
How long will my visits last?
How often will I have therapy sessions?
What types of treatment may I receive?
Will I see the same physical therapist each time?
How do I schedule follow-up appointment?
Will my doctor be kept updated on my treatments and progress?
Am I eligible for physical therapy?
Do I need to see a doctor first?
Will my insurance cover physical therapy?

When should I arrive?
If you haven’t completed the new patient forms ahead of time, please arrive at least 30 minutes before your first appointment. Arriving 15 minutes before your scheduled appointment time is adequate, provided you’ve completed the necessary forms and have brought them with you.

What should I bring?
Bring the completed new patient forms, your insurance card, a doctor’s referral (if needed), appropriate clothing (see below), and any questions you might have. Also, you should bring any operative reports, diagnostic tests (x-rays, MRI, etc.) or protocols your physician has given you.

What should I wear?
We suggest you wear comfortable clothing. Shorts are recommended for lower back, knee, ankle, or foot conditions. Women should wear a sports bra for back, neck, or shoulder conditions. If you forget to bring necessary clothing, or if acquiring the clothing is an issue, we are happy to provide t-shirts, shorts, sports bras, and medical gowns to accommodate and respect your modesty and privacy.

What if I am unable to make my appointment?
To accommodate all our patients, reserving time slots for treatments is very important to operate our facilities efficiently. Canceling at the last minute or failure to show for a session limits our ability to meet the scheduling needs of our other patients. Therefore, it’s important to know Mettler Therapy charges a $50 fee to clients who fail to show up for an appointment without calling 24 hours in advance.

How long will my visits last?
Your visit with one of our physical therapists will vary from 30 to 60 minutes.

How often will I have therapy sessions?
A treatment program typically consists of two to three sessions per week.

What types of treatment may I receive?
You will receive modalities as needed (ultrasound, electrical stimulation, infrared, and forms of these), joint mobilization, a specialized manual therapy technique with MRT®, therapeutic exercise in many forms and progressions, structured home exercise plans, and/or client education. These also encompass intervention. All of our treatment sessions are individually tailored to each client, so it’s difficult to create a “standard” treatment list.

Will I see the same physical therapist each time?
We make every concession to have you see the same physical therapist each time. On the rare occasion that this isn’t possible, another one of our trained physical therapists will cover your appointment(s) as needed, until your primary therapist’s schedule opens up. Less than 10% of our clients see more than one physical therapist for their treatments.

How do I schedule follow-up appointments?
Appointments are made with patient relations. You should check in and out with them at each visit.

Will my doctor be kept updated on my treatments and progress?
After an initial evaluation, the physical therapist will write a note to send to your doctor regarding the findings, rehab potential, and plan of care. Prior to each doctor follow-up visit, we will send a progress note with updates and recommendations, regarding your plan of care. These progress notes are sent every four weeks as needed. We will also make phone calls, write emails, or send faxes as necessary to communicate all the needs in your best interests

Am I eligible for physical therapy?
Anyone is eligible for physical therapy—it’s just a matter of working out the financial compensation options. We accept private insurance, private payments, Medicare, and student insurance. If physical therapy would not be an appropriate or necessary solution for you, we will likely determine this early on and refer you to the appropriate health care provider.

Do I need to see a doctor first?
The state of Illinois is currently a “limited direct access” state, which means a physical therapist can evaluate you without a referral, but for treatment to be initiated, a physician’s referral is necessary. You may request to be referred to Mettler Therapy by your doctor.

Will my insurance cover physical therapy?
We accept most non-HMO insurance carriers, but you are still responsible for obtaining your policy details—knowing what coverage your policy has, and what remainder (if any) you are expected to pay. Learn more about insurance and billing.

Still have a question?

If you still have a question that is not listed above, please contact us.